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# Why are my emails going to spam?

If your agent's emails are landing in spam instead of the inbox, work through these common causes in order. The most frequent issues are at the top.

## 1. Missing or incorrect DNS records

This is the most common cause. SPF, DKIM, and DMARC must all be configured correctly for receiving servers to trust your emails.

**How to check:** Go to the [PostNuvia Console](https://console.postnuvia.com), navigate to **Domains**, and verify that all records show as verified.

If any records are missing or misconfigured, see the [SPF, DKIM, and DMARC setup](/knowledge-base/spf-dkim-dmarc) guide.

## 2. New domain without warmup

New domains have zero sender reputation. If you start sending hundreds of emails immediately, providers will flag your domain as suspicious.

**Fix:** Warm up gradually:

| Timeframe | Volume                       |
| --------- | ---------------------------- |
| Week 1    | 10 to 20 emails per day      |
| Week 2    | 50 to 100 emails per day     |
| Week 3    | Scale up based on engagement |

Maintain low bounce rates and low spam complaint rates throughout. See the [domain warming schedule](/knowledge-base/domain-warming) for a detailed plan.

## 3. Sending HTML without a text version

Always include both `html` and `text` versions of your email. Spam filters flag emails that contain only HTML with no plain text fallback.

**`TypeScript`**

```typescript title="TypeScript"
await client.inboxes.messages.send(inbox.inboxId, {
  to: "user@example.com",
  subject: "Hello",
  text: "Plain text version of your email",
  html: "<p>HTML version of your email</p>",
});
```

## 4. Spammy content

Email providers use content analysis to flag spam. Avoid these patterns in your subject lines and body:

* ALL CAPS subjects
* Excessive exclamation marks
* Trigger words like "FREE", "BUY NOW", "ACT NOW", "URGENT"
* Too many links in a single email
* Large images with very little text

## 5. High bounce rate

Sending to invalid email addresses damages your sender reputation quickly. If too many emails bounce, providers start sending your future emails to spam.

**Fix:** Validate email addresses before sending. Remove bounced addresses from your lists immediately. You can track bounces using the `message.bounced` webhook event.

## 6. Using @postnuvia.com for production

The shared `@postnuvia.com` domain is great for testing, but it has shared reputation across all users. For production sending, consider using a [custom domain](/knowledge-base/custom-domain-setup) with proper DNS authentication.

## Still landing in spam?

If you have checked all of the above and emails are still going to spam, reach out in our [Discord](https://discord.com/invite/hTYatWYWBc) support channel.

For a comprehensive guide to maximizing deliverability, see the [Email Deliverability](/email-deliverability) best practices.